## What the app stores

* Product knowledge bases, generated from your product content.

* Your shop settings: enabled providers, default provider, store AI name.

* Questions and conversations, meaning what shoppers asked and the Arus AI\
  transcripts.

* Usage counters for your current billing cycle.

The only customer-linked data is what a shopper types into the widget, plus their\
Shopify customer ID if they were logged in, or an anonymous device identifier if\
they weren't.

## What the public product file contains

For each indexed product, the app publishes a snapshot of that product's knowledge\
base at a public URL: description, specs, FAQ, suggested questions, price and store\
name. It's what lets ChatGPT and Claude answer accurately about your product instead\
of guessing.

It only contains product information you already publish on your storefront. No\
customer data, no order data, no settings.

## Uninstalling

**Your data is kept for 48 hours.** The app loses access to your store straight away,\
but your knowledge bases, settings, usage and conversations stay where they are. If\
you reinstall within that window you'll land back on your indexed catalog without\
having to re-index or spend your generations again.

You may need to click **Restore storefront data** after reinstalling. See\
[Your storefront data needs restoring](/hc/askanyai/en/articles/restore-storefront-data).

**After 48 hours everything is deleted.** Shopify sends a redaction request and the\
app erases every record it holds for your store: knowledge bases, settings, usage\
history, conversations, questions and sessions. Reinstalling after that is a clean\
start, and every product needs indexing again.

## Customer data requests

The app implements Shopify's mandatory privacy webhooks, so these happen\
automatically and you don't need to do anything.

A **data request** compiles that customer's data and surfaces it to you through\
Shopify's normal process.

A **customer redaction** deletes that customer's conversations, messages and\
questions, including anything they asked anonymously before logging in, which is\
matched through the device link.

A **shop redaction** deletes everything for the store, as described above.

## Questions

Email [support@aruslabs.co](mailto:support@aruslabs.co)