Nothing breaks and nothing gets deleted. Each meter stops the thing it pays for and\
everything else carries on.

## When AI generations run out

New indexing runs are refused, with the message "Monthly AI generation limit reached.\
Upgrade to continue."

Everything else keeps working. Products you've already indexed keep their knowledge\
bases, the widget stays live on those pages, and Arus AI carries on answering\
shoppers out of its own separate allowance. Editing a knowledge base by hand still\
works, since hand edits are free.

If you run out partway through a bulk index, the products that already finished are\
indexed and keep their knowledge bases. The rest stay **Not indexed**, and you can\
come back to them next cycle or after upgrading. You don't pay twice for the ones\
that completed.

## When AI replies run out

Arus AI stops answering. Shoppers see:

![](https://support.aruslabs.co/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBIQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--ad6e32392860e5286b36cae8062ae404d8be0be0/screenshot%205.jpg?cw_image_width=630px)

> Our assistant is taking a short break — please try an AI app below.

The widget stays on the page and the other providers keep working, so the shopper\
still gets an answer, just from ChatGPT or Claude instead of from you. That's a good\
reason to leave at least one external provider switched on even when Arus AI is your\
default.

## Other messages shoppers might see

**"You're sending messages quickly — please wait a moment."** Rate limiting. Real\
shoppers don't trigger it; it's there to stop someone burning through your allowance.

**"This conversation has gotten long — please reload to start fresh."** One\
conversation hit its length cap. Reloading starts a new one.

**"Live chat isn't available on this store right now."** Arus AI is switched off, or\
isn't available on your current plan.

## Getting more

Both meters reset at the start of each 30-day billing cycle. To lift them sooner,\
upgrade from **Billing** in the app. The new allowance applies immediately, and your\
used count carries over rather than resetting.