You'll see this banner on the app home page:

![](https://support.aruslabs.co/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBHQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--71a1fbe50dd64a36f44b76e49b620c5909936942/screenshot%202.jpg?cw_image_width=627px)

> **Your storefront data needs restoring** — Your indexed products are safe, but the\
> data the widget reads is missing from your store.

## What's happened

Your knowledge bases live in the app. For the widget to render, a copy of that data\
has to be published into your Shopify store, and the two can come apart. The usual\
cause is uninstalling and reinstalling the app, which clears the published copy\
while leaving your knowledge bases alone.

What you'll notice is the widget disappearing from product pages that still say\
**Indexed**.

## What to do

Click **Restore storefront data**.

It re-publishes what the app already has. It doesn't use any AI generations, because\
nothing is being regenerated, so it can't change your answers or overwrite your hand\
edits.

## After it runs

You'll get a count of how many products were restored. It might also report some as\
skipped: 

![](https://support.aruslabs.co/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBHUT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--bf8d065df876527f2100e31100b40c25d7077de0/screenshot%203.jpg?cw_image_width=626px)

> N could not be restored — those products have most likely been deleted from your\
> store.

That's expected. The app is still holding a knowledge base for a product that no\
longer exists in Shopify, so there's nowhere to publish it to. Remove those rows\
from the **Products** list to tidy up.

## If it fails

The banner will tell you. Try again — it's safe to run as many times as you like. If\
it keeps failing, email [support@aruslabs.co](mailto:support@aruslabs.co) with your store domain.