Work down this list. The first two cover almost every case.

## 1. Is the product indexed?

Open **Products** and find it. If it says **Not indexed**, that's your answer — the\
widget deliberately shows nothing on products without a knowledge base, rather than\
displaying an empty box that gives bad answers.

Index it and reload the product page.

## 2. Is the block in your theme?

The app can't add itself. Go to **Online Store → Themes → Customize**, switch to your\
product template, and check whether **Ask Any AI** is in the block list.

The app home page also runs a check for this, but it looks at your *published* theme.\
If you added the block to a draft theme and never published it, the check will\
correctly report it as missing. 

![](https://support.aruslabs.co/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBHdz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--f379191dbcfb3c335bc3ad2a0063c93e1fe9cba0/screenshot%204.jpg?cw_image_width=629px)

> 📷 The widget status check on the app home page, showing the widget as active.

See [Add the widget to your product pages](/hc/askanyai/en/articles/add-widget-to-theme).

## 3. Are you looking at the right template?

If the product uses a different product template from the one you edited — a bundle\
template, a gift card template — the block isn't on it. Add the block to that\
template as well.

## 4. Did you just reinstall the app?

If the home page is showing **"Your storefront data needs restoring"**, the data the\
widget reads is missing from your store even though your knowledge bases are intact.\
Click **Restore storefront data**. It doesn't cost any AI generations. See\
[Your storefront data needs restoring](/hc/askanyai/en/articles/restore-storefront-data).

## Still nothing

Make sure you're looking at your live storefront rather than a cached preview, and\
do a hard reload. If it's still missing, email [support@aruslabs.co](mailto:support@aruslabs.co) with the\
product URL and your store domain.