Predefined questions are the tappable suggestions in the widget. Most shoppers use
one instead of typing their own, so they end up doing a lot of the work.
📷 The widget on a storefront product page with the question chips visible.
Editing them
Open a product from Products and go to the Predefined questions tab. One
question per line. Save when you're done.
Regenerating them with AI costs one generation and replaces whatever's there.
Writing good ones
Ask what a shopper asks, not what you want to tell them. "Will this fit a
15-inch laptop?" gets tapped. "What are the dimensions?" doesn't.
Be specific to the product. Generic questions get generic answers, and shoppers
can tell.
Cover the objection. The thing a hesitant shopper wouldn't email to ask about —
sizing, compatibility, care, returns — is usually the question worth putting in the
widget.
Four to six is plenty. A long list gets skimmed past.
How they're displayed
This is a theme setting, on the Ask Any AI block, under Predefined questions →
Layout:
-
Show all (stacked) shows every question at once. Best if you've got a few
short ones. -
One at a time (auto-rotating) cycles through them in a single slot. Better for
longer questions, or when there isn't much room on the product page.
It applies to every product, since it's set on the theme block rather than per
product.