Click any product on the Products list to open it. There are three tabs.
📷 A product detail page showing the three tabs: Knowledge base, Predefined questions, Questions asked.
Knowledge base
The generated sections, spec sheet and FAQ. Underneath the heading you'll see either
AI generated or Manual, the second meaning you've edited it since.
Edit lets you change anything by hand, and your changes stick — the app won't
quietly overwrite them.
Regenerate rebuilds it from the product's current content. It costs one AI
generation and it replaces your manual edits, so if you've hand-corrected a spec,
copy it somewhere before you regenerate.
Generating takes about 10 to 20 seconds.
Predefined questions
The suggested questions shown in the widget, one per line. These are worth spending
time on, since most shoppers tap a suggestion rather than typing their own question.
Regenerating just the questions costs one generation. See
Predefined questions.
Questions asked
What real shoppers have asked about this particular product, and which AI they used.
Filter to Chat to see only the Arus AI conversations, since those are the ones
with a full transcript.
What to look for on your first few products
Read the FAQ and the spec sheet properly on two or three products before you index
the whole catalog. Two things to watch for:
Specs that came out wrong. Usually the description was ambiguous — a measurement
with no unit, a compatibility note that reads two ways. Fix the description and
regenerate, rather than patching the spec sheet, so the product page improves too.
An FAQ that talks around the question. If your description doesn't say whether
the jacket is machine washable, the FAQ can't either. Add it to the description.
The knowledge base is only ever as good as the product content it was built from, so
most fixes belong in Shopify rather than here.