Getting started
By Adarsh
By Adarsh
What is Ask Any AI?
Ask Any AI puts a widget on your product pages. A shopper types a question about the product they're looking at and gets an answer right there, instead of emailing you and waiting a day for a reply. 📷 The widget live on a storefront product page, with a question typed into it. How it works There are two parts to it. You index your products. The app reads what you've already written — the product title, description, vendor and product type — and turns it into a structured description, a spec sheet, an FAQ, and a list of questions shoppers are likely to ask. It works from your own product content rather than searching the web. You add the widget to your theme. After that it shows up automatically on every product you've indexed. You only do this once. Who answers the question You choose which AIs are available, in Settings → Manage providers. Arus AI answers inside the widget, on your site, using that product's knowledge base. It needs a paid plan. ChatGPT, Claude, Perplexity and Grok open in a new tab with the shopper's question already filled in, along with a link to your product's details so they answer about the right thing. Copy prompt just puts the question on the clipboard for the shopper to paste wherever they want. The difference is worth understanding before you pick a default. Arus AI keeps the shopper on your product page, and you can read the conversation afterwards in the Questions tab. The others send the shopper away, and all you see is that they left. What it costs you Two meters, both resetting monthly: - AI generations go down when you index or regenerate a product. - AI replies go down when Arus AI answers a shopper. Sending someone to ChatGPT costs you nothing, because ChatGPT does the work. Next steps - Set up Ask Any AI in five minutes - How product indexing works
Set up Ask Any AI in five minutes
The app shows these steps as a checklist on the home page when you first install it. This article covers the same ground, in case you dismissed it or want more detail. 📷 The onboarding checklist on the app home page. 1. Index a product Go to Products, add a product from your catalog, and index it. Indexing is what builds the knowledge base, and until a product has one, the widget won't show up on its page at all. Start with a single product so you can see what the output looks like before spending your allowance on the whole catalog. See How product indexing works. 2. Choose your AI providers Go to Settings → Manage providers and tick the AIs you want shoppers to be able to ask. Then set the Default AI provider, which is the one already selected when the widget loads. Most shoppers never change it, so pick carefully. Arus AI needs a paid plan. On the free plan it's visible but locked. See Choose which AI providers shoppers can use. 3. Add the widget to your theme The app can't put itself on your product page, so you add it once in the theme editor. The Add widget to theme button on the home page opens the editor in the right place. See Add the widget to your product pages. 4. Check that it's live Open one of your indexed products on your actual storefront. The widget should be sitting there with your heading and your default provider selected. If it isn't, the app home page has a check that looks at your published theme for the widget. The widget isn't appearing covers what usually goes wrong. After that Index the rest of your catalog once you're happy with how the first few turned out, then keep an eye on the Questions tab. What shoppers actually ask is usually the quickest way to work out what your product pages are missing.
Add the widget to your product pages
The widget is a Shopify app block. You place it once in your product template and it then appears on every product you've indexed. There's no code involved. Adding it 1. In the app, click Add widget to theme on the home page. You can also get there yourself through Online Store → Themes → Customize. 2. At the top of the theme editor, change the template dropdown to Products → Default product. 3. In the left sidebar, click Add block inside the product information section. 4. Under Apps, pick Ask Any AI. 5. Drag it to where you want it. Most stores put it just below the Add to cart button, or underneath the description. 6. Click Save. 📷 The theme editor with the Add block menu open, showing Ask Any AI under the Apps heading. 📷 The block placed in the sidebar list, with the widget visible in the preview pane beside it. Where it shows up On the template you edited, for every product that's been indexed. Products that haven't been indexed render nothing — no empty box, no placeholder. That's on purpose, since a widget with no knowledge base behind it would give bad answers. If you use more than one product template, say a separate one for bundles or gift cards, add the block to each template you want it on. Making it match your store All the styling lives on the block itself in the theme editor: heading, logo, colours, corner radius, font, width. See Customize the widget's look. Removing it Delete the block in the theme editor. Nothing happens to your knowledge bases, so if you put the block back later everything works again straight away.