What the app stores
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Product knowledge bases, generated from your product content.
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Your shop settings: enabled providers, default provider, store AI name.
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Questions and conversations, meaning what shoppers asked and the Arus AI
transcripts. -
Usage counters for your current billing cycle.
The only customer-linked data is what a shopper types into the widget, plus their
Shopify customer ID if they were logged in, or an anonymous device identifier if
they weren't.
What the public product file contains
For each indexed product, the app publishes a snapshot of that product's knowledge
base at a public URL: description, specs, FAQ, suggested questions, price and store
name. It's what lets ChatGPT and Claude answer accurately about your product instead
of guessing.
It only contains product information you already publish on your storefront. No
customer data, no order data, no settings.
Uninstalling
Your data is kept for 48 hours. The app loses access to your store straight away,
but your knowledge bases, settings, usage and conversations stay where they are. If
you reinstall within that window you'll land back on your indexed catalog without
having to re-index or spend your generations again.
You may need to click Restore storefront data after reinstalling. See
Your storefront data needs restoring.
After 48 hours everything is deleted. Shopify sends a redaction request and the
app erases every record it holds for your store: knowledge bases, settings, usage
history, conversations, questions and sessions. Reinstalling after that is a clean
start, and every product needs indexing again.
Customer data requests
The app implements Shopify's mandatory privacy webhooks, so these happen
automatically and you don't need to do anything.
A data request compiles that customer's data and surfaces it to you through
Shopify's normal process.
A customer redaction deletes that customer's conversations, messages and
questions, including anything they asked anonymously before logging in, which is
matched through the device link.
A shop redaction deletes everything for the store, as described above.
Questions
Email support@aruslabs.co